d778 Privacy Policy
The security of your personal information is our highest priority. This policy explains in detail how d778 collects, stores, and protects your information.
1. Introduction and Scope
d778 ("we", "us", "platform") is a trusted online gaming and betting platform in Bangladesh. This privacy policy describes our practices regarding the personal information of you — that is, d778's registered users or visitors ("you", "your").
By creating an account on d778, using our website, or using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy applies alongside and is considered part of d778's Terms and Conditions.
2. What Information We Collect
We may collect the following types of information:
2.1 Information You Provide Directly
When you register on d778, verify your account, or contact our support team, we collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID or passport information (for identity verification purposes)
- Payment account details (such as bKash, Nagad, or Rocket number)
- Transaction history
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically, such as:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and page visit data
- Data obtained through cookies and similar tracking technologies
- Usage patterns and preferences
2.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as identity verification service providers, payment processors, and fraud prevention services.
3. How We Use Your Information
d778 uses the information collected about you for the following purposes:
- Account Management: To complete registration, login, and ensure account security.
- Identity Verification (KYC): To confirm age (21+) and prevent fraudulent activity.
- Payment Processing: To complete deposit and withdrawal transactions and maintain financial records.
- Customer Support: To resolve your complaints, questions, and requests.
- Responsible Gaming: To monitor your gaming behavior and provide assistance when needed.
- Security and Fraud Prevention: To detect and prevent unauthorized access and misuse.
- Service Improvement: To improve platform performance and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
4. Information Security and Protection
d778 applies industry-standard technical and organizational measures to protect your personal information. Our security framework includes:
SSL Encryption
All data transfers between your browser and our servers are encrypted using SSL/TLS technology, which protects your information from man-in-the-middle attacks.
Secure Data Storage
Your sensitive information — especially payment-related data — is stored in encrypted databases and can only be accessed by authorized staff.
Access Controls
Your information is subject to strict access controls. Only those who need to view it for their work are able to access it.
Fraud Detection
Our automated systems continuously monitor for suspicious activity. Unusual logins or transactions are acted upon immediately.
Nevertheless, it is not possible to make data transmission over the internet completely secure. We make every effort to protect your information, but we cannot guarantee its complete security. Please also take care to keep your account password confidential.
5. Cookies and Tracking Technologies
d778 uses cookies and similar tracking technologies to improve your browsing experience and ensure platform functionality.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform. Without them, it is not possible to maintain login sessions, validate security tokens, or ensure account security.
5.2 Functional Cookies
These cookies remember your preferences — such as language settings and display preferences — so you do not have to change settings repeatedly.
5.3 Analytics Cookies
These cookies help us understand how users are using our platform. We use this information to improve the quality of our services.
You can disable cookies by changing your browser settings, but doing so may disrupt some platform functions.
6. Information Sharing with Third Parties
d778 never sells your personal information to third parties. However, we may share information in the following limited circumstances:
6.1 Service Provider Partners
Limited information may be shared with trusted third parties needed to operate our services — such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. These partners are contractually bound to uphold our privacy standards.
6.2 Legal Requirements
If disclosure of information is required by law, court order, or direction from a government authority, we are obligated to comply. In such cases, we will provide only the minimum information necessary.
6.3 Business Restructuring
In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. You will be notified in advance in such circumstances.
7. Your Rights
As a d778 user, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of any inaccuracies in your information.
- Right to Deletion: You may request deletion of your personal information beyond what is required by legal obligation.
- Right to Restrict Processing: In certain circumstances you may request that processing of your information be restricted.
- Right to Portability: You may receive a copy of your information held by us in a structured format.
- Right to Object: You may object to your information being processed for specific purposes.
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.
8. Data Retention Period
d778 retains your personal information only for as long as necessary. This period is determined by considering the following:
8.1 Account Information
Your registration and identity information is retained while your account is active. Even after account closure, certain information may be kept for a defined period as required by law.
8.2 Transaction Information
Financial transaction records are retained for a defined period in compliance with anti-money laundering (AML) and other financial regulations.
8.3 Technical Logs
Server logs, access records, and security logs are kept for a limited period and then securely deleted.
9. Protection of Minors
d778 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.
Age verification is mandatory during the registration process. If we learn that a minor is using our platform, their account will be closed immediately and any information collected will be deleted. To learn more about responsible gaming, visit our Responsible Gaming page.
10. Changes to the Policy
d778 reserves the right to update this privacy policy at any time. For any significant changes:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified by email or through a notice on the platform.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
If you do not agree after a policy update, you may contact us to request closure of your account.
11. Related Policies
Alongside this privacy policy, d778 has several other important policies that define your rights and responsibilities:
- Terms and Conditions — The complete rules for using the platform.
- Responsible Gaming — Information on healthy gaming habits and support.
- FAQ — Answers to common questions.
12. Contact Us
For any questions or concerns about this privacy policy, or to exercise your rights, please contact us:
d778 — Privacy and Data Protection Department
We take every privacy-related request seriously and are committed to protecting your information.